Ordering & Delivery Information
All prices are in Pounds Sterling (£); but next to these prices are flags denoting Euros, US dollars and Australian dollars. If you click one of these flags, the website displays guide prices in the relevant currency at the exchange rate then prevailing. For instance, if the £ price is £10, and the exchange rate is £1 = €1.45, clicking the Euro flag will change the price to €14.50.
If you order by credit or debit card, your card company will carry out the currency conversion, and will print both the sterling charge and your local currency charge on your statement. Since the exchange rate at that time may be different from the exchange rate at the time you placed your order, the amount you are charged may be different from the amount displayed to you on the website.
Most of the products offered on the Carbolic website carry VAT. The only products that are exempt from VAT are the books and childrens' clothes.
If you are in the UK or another European Union country, you have to pay the VAT charge, and it applies to both the goods themselves and the carriage charge. However the VAT is included in the prices displayed on the website, so you will not have to pay any more than you see on the page.
If you are outside the EU - in America, Australia, or Hong Kong, for instance - you do not have to pay the VAT charge. When you put your address into the order form, the system will adjust the prices to show the net amounts. In effect, you will pay a lower amount that that first seen on the website. For instance, if the £ charge is £10, an American would pay £8.50, which would then be converted to dollars at the prevailing exchange rate.
If you click on the American, Australian or EU flags on a product page, the system will convert prices to US dollars, Australian dollars or European euros respectively. In the case of American and Australian dollars, the sustem will assume that you want to see prices in these currencies because you live in those countries, and will therefore change prices to net amounts (i.e. no VAT) before doing the conversion.
The invoice we send out with parcels is a full VAT invoice (where applicable). CSBC's VAT number is 840704937. Having this VAT number will enable you to reclaim the VAT you have paid if you are a VAT registered business.
Placing an order
Orders can be made by the following methods:
If you have any questions about ordering, please contact us at the address below.
Our online order form is divided into 3 sections:
We take security very seriously, and use Secure Socket Layer (SSL) encryption when transmitting your information to us when you make an online purchase. Our SSL certificate has been authenticated by Thawte, (www.thawte.com) the premier leader in Internet security certification.
However, if you are still unsure about ordering online, simply telephone or fax your order to us.
The shipping charge for your order is shown in section two of the order form, after you have input your delivery address in section one but prior to submitting your card details. You can also get a postage quote on the shopping basket page by selecting the country that you wish to send the parcel to.
For shipments within the UK mainland, we charge a flat fee of £6, whether you order one item or ten.
There will be some products (e.g. greeting cards) for which a £6 charge is excessive. Our system is not able to make special allowance for very light items, but in practice when an order comes in for such products, we reduce the postage charge to a sensible level. If you would like to know in advance how much the postage charge is going to be on light products like cards, please contact us.
If delivery is to Northern Ireland, one of the Channel Islands, the Isle of Man, the Isle of Wight, the Scottish Isles, of one of the farther-flung parts of Scotland, our system may pass on a surcharge if the items you order are being sent by courier. The reason for this is that our courier, like most others, charges us extra for these destinations. When this happens, we will not simply charge your card the increased amount; we will telephone or email you to tell you what the it is, and you then have the option of continuing with or cancelling the order. For lighter, inexpensive items being to these destinations by Royal Mail, the charge is the same as for mainland destinations: £6.
Rest of World
Postage is calculated by taking the approximate weight of the parcel and working out how much it costs to send a package of that weight to your country by Air Mail. The system displays the calculated result on your order form before you submit your order, giving you the choice to accept or decline the charge.
Where the parcel contains items of high value, our system will automatically quote a Courier charge, rather than the standard Air Mail charge. The threshold at which we quote a Courier rather than an ordinary Air Mail charges varies from country to country, and reflects the reliability of postal services from the UK to that country. In effect, the less reliable the Air Mail service has shown itself to be in the past, the lower the threshold value at which we quote a Courier charge.
When a Courier charge is being quoted instead of an ordinary Air Mail charge, that fact will be clearly shown on the order form before you submit your order. You have the choice at that stage whether to go ahead with or cancel the order.
Customs & Tax Charges
If the goods ordered by you are subject to a tax or other charge when the package reaches its destination, the liability for paying these charges will be with you, not with CSBC. CSBC has no way of knowing what particular customs and import charges may be in force at any time in any country, and makes no allowance in its pricing policy for such charges. For the purposes of customs and other importation charges, therefore, you assume the role of importer of the goods. CSBC will not be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a package by customs or other authorities.
The delivery times quoted below estimate the number of days that it will take a package to reach you from the date we send it. The factors which determine delivery times are:
a) If sent by Royal Mail, the package will usually arrive on the next working day after shipment as it is sent first class, but occasionally can take one day longer.
b) If sent by courier, the package will arrive on the next working day after shipment. Orders received after 1pm on a Friday, or on Saturday or Sunday, which are in stock, will be shipped on Monday for delivery on Tuesday.
a) If sent by Air Mail, the timescales are:
b) If sent by courier, the timescales are:
Note that these are estimated times of delivery. There may be variations in the speed of service caused by factors beyond our control.
Questions about your order
If you have any questions about your order please email or contact CSBC at:
Tel: +44 (0)1252 795951
CSBC Ltd 2005